Rarely users run into problems with their 3D printers. But when they do, more often than not the problems can be solved by you, the user. Here are some common troubleshooting tips to save you time on the tech line.
Loss of Extrusion
The most common problem that can be solved by the user is a loss of extrusion. This is where one or both of the materials doesn’t come out when it is supposed to. There are instructions in the back of the user guides for each of the machines and I have attached the relevant sections here for both the 1200 series printers (this includes the uPrints and the Fortus 250 as they share a similar head design) and the 768/Elite printers. The procedure usually takes about 15 minutes and, if successful, returns the printer to operation. If it doesn’t fix the problem don’t hesitate to call us for assistance.
Error Code 14,100
Another common error, which can affect both styles of printer, is indicated by an error code 14,100 on the display, halting the build and requiring the printer to reboot. This is usually caused by material on the Z stage, behind the sheet metal tray that the build tray latches into. To solve this error, select Continue from the control panel then shut off the power switch on the front or side of the printer (not the breaker on the back). Once the printer is shut down open the door and, on all but uPrints, turn the lead screw at the back center of the build chamber to lower the Z stage enough to sweep of the rear of it, around the lead screw and guide rods. Wear gloves for this as the components will still be at full operating temperature. You can use a mirror to check to make sure it’s clean, it should look like this:
Once you have removed anything back there, usually a piece of material that broke off a failed build, turn the printer back on and test it. If it fails again call us as there is an underlying hardware failure.
Other Error Codes
For almost any other error that gives a code on the display the first thing to try is to power cycle the printer. To do this if there is an error on the display press the button that says Continue and once the printer starts to reboot, turn off the power switch on the front or side of the printer. Once the printer has shut off, either turn off the breaker on the back near the power cord or unplug the printer for two minutes. Plug it back in or turn the breaker back on, turn on the power switch and test the printer. If the error returns, send us a configuration file from Catalyst (Dimension) or Control Center (Fortus 250). To get this file, leave the printer turned on, open Catalyst or Control center, select Printer Services (Catalyst) or Services (Control Center) tab then select Export Configuration. Save the resulting file to your workstation and email it to FDM-Support@capinc.com so we can start trouble shooting the problem.
If you have questions concerning these or other problems with your 3D printer, either FDM or Polyjet, please contact us at FDM-Support@capinc.com or call 1-800-424-2255 x1002 with your questions.